As we step into 2024, the landscape of mail, couriers, and file management is on the brink of a transformative era.
This is because a number of relevant technologies, which have been in beta or trial states with varying degrees of reliability, have now reached a point where they can be trusted to deliver.
We are signalling our recognition of this turning point with our rebrand of G3 Group to Send_Global. The beginning of a series of innovations we will bring to our customers and the market in collaboration with our new shareholder, Being AI.
The maturation of AI and machine learning
In recent years, Artificial Intelligence (AI) and Machine Learning (ML) have moved from experimental to essential. These technologies have matured significantly, becoming more reliable and efficient. In the logistics sector, AI algorithms now accurately predict delivery routes, manage inventories, and optimize supply chains, reducing human error and increasing efficiency.
For instance, AI-driven predictive analytics has been a game-changer in anticipating delivery delays due to weather conditions or traffic congestion. This advancement not only improves the accuracy of delivery times but also enhances customer satisfaction.
Blockchain for enhanced security and transparency
Blockchain technology has been a buzzword for a while, but its application in our industry is now a reality. Its ability to offer secure, transparent, and tamper-proof records makes it ideal for tracking shipments and managing complex logistics networks.
Blockchain ensures that every step of the delivery process, from warehouse to doorstep, is recorded and easily accessible to both operators and customers. This level of transparency is unprecedented in our industry and a significant leap in building trust.
The Internet of Things (IoT) for real-time tracking
IoT technology has revolutionized the way we track and manage shipments. Sensors and GPS trackers provide real-time data on the location and condition of parcels. This technology is particularly crucial for sensitive deliveries like pharmaceuticals, where temperature control is essential.
The adoption of IoT has seen a steep increase in recent years. According to a report by Statista, the number of IoT-connected devices is expected to reach 75.44 billion worldwide by 2025. This widespread adoption is a clear indicator of the trust and reliability these technologies have garnered.
Robotics and automation for efficiency
Robotic Process Automation (RPA) and physical robots have streamlined operations in warehouses and sorting centers. Automated sorting systems, for instance, have significantly increased the speed and accuracy of parcel sorting. This efficiency reduces delivery times and operational costs, directly benefiting the customers.
Digital Twins for enhanced decision-making
Digital twins, a virtual replica of a physical system, are increasingly being used for simulating logistics operations. They enable operators to test and optimize processes in a virtual environment before implementing them in the real world. This technology minimizes risks and improves decision-making, which is vital in our industry where a small error can have significant repercussions.
Key benefits to customers
Improved Reliability and Efficiency: The integration of these technologies ensures more reliable and efficient delivery services. Customers can expect faster deliveries and more accurate estimates of delivery times.
Increased Transparency and Control: Technologies like blockchain and IoT provide customers with real-time tracking information and greater visibility into the delivery process. This transparency empowers customers and enhances their trust in the service.
Innovating with a confidence you can trust
2024 is not just another year in the calendar for the mail, courier, and file management industries; it is a watershed moment. The technologies we have been eyeing cautiously for years have now proven their worth and reliability.
As industry veterans we are not looking to adopt the latest tech fad. Our job is to ensure we deliver 100% reliability for our clients. As our trust in specific digital transformations reaches a point where customer benefits are clear, and guaranteed, we will implement innovations with a confidence you can trust.
